Why Customer Experience is your best business strategy ?
You or your team or expert in your area, you have work on your client's persona to create a great product, you has spend years working on all the details to make your business works, and it will !
But this does not mean you are an expert in Sales or Customer Care.... We are !
I will tell you why impecable customer service is mandatory for you to success and even the most important strategy you will put together inside your dream business.
It show you care, That's what they'll remember FIRST
We are people looking after people.
The satisfection your customer experiences when he talks to a person who listen and tries geniunly to understand him, rather a robot or a template, has no price ! We fully transmit this effort.
It makes you STAND OUT
Everybody can have a great design and packeging, a smart Marketing campaign, the best automized process and tools, a dedicated and skilled team even.
So where is the differnece between 2 good product or 2 good price ? I'll let you imagine !
Word of mouth advertise BEST
Our goal is to Turn your customer experience into a dynamic & happy word of mouth that promotes your brand. We are constently trained and coached by experts in customer experience and PNL ( Neuro-linguistic programming ) to inspire your clients.
It Builds Trust and Strenghen to your BRAND
A dedicated customer care will allow you to strenghen your brand by knowing your audience better, improve with their feedback and comment, you need to have the tools and the operational workforce to listen to you audience to fortify your Brand-
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz
WHAT WE PROVIDE FOR YOU CUSTOMER SERVICE
Customer First Europe delivers an answer for the dilemma of choosing between the pain of hiring an in-house team with all the cost & management or going off/nearshore to face cultural and language barriers.
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Customer First Europe offers native, professional, & friendly contact centre outsourcing solutions. Our global team works around the clock to build a happy & satisfied customer journey while covering 28 languages & cultures.
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We are natives so we have the same culture and communicate to the customers by connecting to the same value, customs, or feelings.
Nurturing your clients is our mission.
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From implementing a all new process for your Customer support Service to general Outbound calls, conflicts solving, tickets resoltion, we have it all covered.
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CRM & TOOLS IMPLEMENTATION
HUBSPOT
ZENDESK & FRESHDESK
SALESFORCE
INTERCOM
AND MORE....
CONTACT CENTER
CALLS
OUTBOUND CALLS
INBOUND CALLS
TICKET SOLVING
BUG RESOLUTIONS
CONFLICT MANAGMENT
Smooth, efficient and Instant answers to respond to the client's need.
TEMPLATES, FAQ
& HELP CENTER
MAILS TEMPLATES
FAQ COPYWRITING
CREATION HELP CENTER
SURVEYS
MESSAGES &
COMMUNITY
MAILING
LIVE CHAT
SMS - WHATSAPP
COMMENTS
TIMELY, FRIENDLY AND TRUSTWORTHY
We provide solution to your clients complaints and demand in a timely polite and friendly manners. Morever, we cintend to create a close relationship based on trust and loyalty.
